Chromecast issue

[dsharp209]

Hello, 

I have been using chrome casts for years without issue and am just at a loss for the current issue I am having. About two months ago the chrome cast on my tv would connect to the internet but it would not be detectable on any apps (YouTube tv, Netflix, etc)

I thought maybe the chrome cast was broken so I pulled out the extra one I had and set it up and the issue was fixed. Two nights later again the new cast was connected to internet but again not detectable on my apps. 

I go ahead and re-plug the old one in and what do you know that one is now detectable. This is now an every night or two problem where I have to switch out my chromecasts to be able to connect apps. If I unplug the one that isn’t currently working and plug it back in it still will not detect. If I plug in the second one it works again for a night or two. 

Anyone have any idea what could be causing this? I’m tired of having to change them out every other night. 
Thanks! 

[JenniferV]

Hi dsharp209,

Thanks for reaching out and I'm sorry to hear about that. Let's sort this out. 

A few questions: what type of Chromecast device do you have? Are you getting a message no cast destination found when attempting to cast? Are there any recent changes in your Wi-Fi router?

Give these steps a try:

1. Reboot the Chromecast device.
2. Make sure the device is set up correctly.
3. Reboot your mobile phone. 
4. Reboot your WiFi router.
5. Try to use a different mobile device.
6. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello dsharp209, 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer