cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Doorbell

dibb2233
Community Member

Hi.

im new to google. I have a google doorbell and I’ve set it up. I can watch the live video when I’m home and my phone is connected to the wifi. But when I’m at work or away from home my doorbell is offline and I can’t access google home app or doorbell live video. The whole point of me buying this was so I could talk to couriers. I get notifications when it sees parcels or people but when I get home the 3 hours or recording is up. Please help

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing! I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi all,


We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

I appreciate the help here, Brad and Archie.

 

Best,

JT