Hi Jade98,
Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to connect your Chromcast device. But don't worry; help is here. In this case, I just need to confirm this information to make sure that you have all the necessary to connect your Chromecast device:
- Your mobile device can connect directly to the same network from your current location.
- You're near your Wi-Fi router.
- You have a strong Wi-Fi connection where you’re trying to set up your Google streaming device.
- If you want to set up your streaming device on a 5 GHz WiFi connection, your mobile device must support 5 GHz.
- Your Wi-Fi network broadcasts its name (SSID) to be visible by everyone.
- If it's broadcasting, it will be listed in your available networks on the device being used to complete setup.
- If it's not listed, move to the troubleshooting section below for hidden networks.
You can check detailed information on the "Can't find Chromecast or Google TV Streamer in the Google Home app" article to continue with the hidden network problem.
Please keep me posted; I'll be waiting for your response.
Best regards,
Jenny
