All devices offline in Google home

[Collectorn]

So all my devices are offline in "Google home" app but still work in the third part app "Deltaco Home".

They have worked before and just stopped. 

Tried buying new lamps but exactly the same issue so I guess it's Google home that's the issue since I can link the third-party app without issue. 

I have tried changing rooms

Creating new rooms

Creating new homes

[catheryn]

Hello @Collectorn, 

Thanks for bringing this concern to our attention and posting it in the community. I apologize for the inconvenience you are having with the Google Home app.

I understand that all of your devices are offline in the Google Home app, but they still work in the Deltaco Home app. You've tried changing, creating new rooms and creating new homes, but the issue persists.

In the meantime I recommend you to follow these steps: 

• Unplug all of your devices from the power source.
• Restart your router to refresh your network connection.
• Plug your devices back in one by one.
• Uninstall and reinstall the Google Home app

If these steps don't work, please provide more information about your specific devices and the error messages you're seeing and we can diagnose what can be the issue. 

Regards,

Catheryn