Chromecast not streaming

[Helen__]

Hi Team.

Chromecast has been not operating for 2 weeks now. I have monthly streaming subscriptions that l have to still pay but currently not able to access. 

Fix the problem 

[J1103]

Hallo,

Je smartphone datum op 8/3 zetten.

Je chromecast volledig opnieuw installeren. Je zult zien dat hij een relevant woord heeft. Ondertussen mag je de datum terug naar huidige datum veranderen. Rustig wachten tot hij volledig geupdate is is terug. Kan snel maar ook een dag van 2 overgaan. Bij mij 2 dagen dacht ik. Ikzelf had ook fabrieksrecet gedaan. Door deze methode werkt hij terug perfect 

Johan België 

[Peraltafa2815]

Hola , yo tengo Chromecast 2 . Me dejó de funcionar y encima lo recetie a fabrica , como lo solucione . Yo trasmito de mi celular a la tv . Cambie la fecha del celular a antes del problema , puse 2 marzo . Y desactive la hora y fecha de la red , y desde Home me permitió configurar el Chromecast de nuevo como si recién lo comprará y quedó perfecto. 

[GabrielaG]

Hi @Helen__,

Thanks for reaching out to the Google Nest community. I'm sorry to hear that your Google Chromecast has not been streaming for two weeks, but there's no need to worry; I'm happy to help you right now.

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.

• What Chromecast device do you have?

• Are you using an Android or iOS device?

• Please make sure the Google Home app is fully updated.

• Did you reset the Chromecast device and restart your phone?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

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