Chromecast removal

[MichaelFranz]

I have a chromecast device in 1 room. when being used on the primary mobile device, it pops up on a whole separate device with a different profile. I cannot find anywhere in any setting where removing the device from the profile is capable. 

[SmartHomeH-TAGS]

You don't have th "Remove device" button?

Maybe you're not signed in as the administrator account? 

 

[BrianGS]

Hi @MichaelFranz,

Thank you for posting in the community. I’m sorry to hear that you're having issues removing a Chromecast from your home profile. Because when you use your primary mobile device it pops up on a whole separate device with a different profile, I understand how frustrating it can be. I appreciate you reaching out for a solution. I'm happy to assist you with this!

@SmartHomeH-TAGS, thanks for jumping in.

To help us investigate, could you please provide the following information:

• Which model of Chromecast do you have? To identify your device, you can check the information in this article: Chromecast and Google TV Streamer specifications.
• Are you the "Homeowner" of the Google Home profile, or are you a "Member"?
• Have you already tried uninstalling and reinstalling the Google Home app?
• Have you tried performing a factory reset on your Chromecast? If so, did you complete the steps found in this article: How to factory reset your Chromecast or Google TV Streamer.

I look forward to your response.

Best regards,

Brian