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Chromecast sound problem

Wilson4
Community Member

4 weeks ago

Lately, when I try listening to music on YouTube via Chromecast the sound gets horribly distorted. It's unbareable, not to mention it disconnects on occasion. 

Any idea how to solve this problem?

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1 REPLY 1

tajennifer
Community Specialist
Community Specialist

3 weeks ago

Hi Wilson4,
 
Thanks for posting. I'm sorry to hear you're experiencing an issue with your Chromecast's audio being disturbed while trying to listen to music on YouTube. I understand how difficult it can be when things do not work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution:

  • What type of Chromecast device do you have? You can check the "Chromecast and Google TV Streamer specifications" article to find out.
  • When did the issue start?
  • Does this happen with all your apps or just with YouTube?
  • Have you tried any steps to solve the situation?


Please keep me posted.
 
Best regards,
Jenny

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