Chromecast

[Rick10]

I'm having trouble connecting my TSL 20 5G phone to my Chromecast. I had no trouble setting up the Chromecast with it but it tells me to disable access point on my router. I have never had any problem using my Huawei p30 pro phone. It still connects no problem. I don't understand. Both are Android phones. Can anyone help me figure out what I'm doing wrong?

 

[JenniferV]

Hey Rick10,

Thanks for reaching out. You may check if there's a pending OS update on your phone and reboot your TSL 20 5G phone. Also, if the issue is isolated when using your TSL 20 5G phone, please reach out to your phone manufacturer for further help as there might be some settings in your phone that needs to be configured so you can use it with your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello Rick10,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer