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Connection failed Couldn't connect to Chromecast. Try factory resetting your device.

Balwinderkaur
Community Member

Connection failed
Couldn't connect to Chromecast. Try factory
resetting your device. Tap get help for more
information.
when i try to connect with chromecast it shows upper message.

what can i do?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Balwinderkaur,

 

Thanks for visiting the Community — let me help you out.

 

A few questions: are you using a public or private network? If you're using an iOS, could you try going to your phone's Wi-Fi settings? Then, connect to the Wi-Fi network that matches your Chromecast device. Look for something like ChromecastXXXX. Go back to the Google Home app and proceed with the setup. If the issue persists, try resetting your Chromecast and reinstall your Google Home app.

 

Let us know how it goes.

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi Balwinderkaur,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Balwinderkaur,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess