Connectivity issue

[Hadary]

I can't setup my chromecast, I changed the WiFi and try to connect to my new WiFi but not able

[mikecaffeine]

It’s a global problem with software. Google can take up 3 more days to fix it.

[tajennifer]

Hi Hadary,

Thank you for posting. I understand that you need some help to set up your new Wi-Fi network. Don't worry; help is here. I just need to ask for some information to provide the best steps:

• What Chromecast model do you have?
• What steps did you take to set up the Wi-Fi again?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[Hadary]

Hello,

My chromecast is gen 2 and i reset the chromecast from the button at it as what i do usally when i setup a new wifi and i open Home application and try to reconnect it but after the chromecast number shown in my Home application it is loading and the pin code shown in the TV but the connectevity faild and not complete.

I tried many times from 5 days now but still same problem.