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Could not reach Smart Life. Please try again

Nsouth22
Community Member

‎07-20-2023 04:52 AM

Hi,

 

For a couple of months, I have been trying to reconnect Google Home to Smart Life with no success. It was connected and I noticed some new devices didn't show, so I disconnected and now can't link them back up again. 

 

I have tried several Android devices, my mobile, an old mobile, and a tablet with no joy. I have tried:

  • On my current phone (S21 FE), linking from Smart Life to Google Home and Google Home to Smart Life
  • On my Tablet (S6 Lite), the same as above
  • On an old phone 1+ 3, removing the Smart Life app (I saw this suggested on another post), try to set it up via Google Home and no luck, same message. 
  • I have also tried uninstalling the Google app updates, clearing the cache on this, Google Home and smart life (where installed) and still no luck. 
  • Registering for Beta on Google and Google Home - no luck
  • Removing Beta registration on Google and Google Home - no luck

I was able to set up another "Works with Google" Integration, when this first became an issue with Smart Life, so not sure what is happening.

Any other ideas or suggestions? 

 

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Nsouth22
Community Member

‎07-25-2023 05:13 AM

As an update, I managed to connect Tuya to Google home and migrate my devices, but it seems to have stopped adding devices as I hit 20. Trying to reconnect the Tuya account now has the  Could not reach Tuya. Please try again, so something odd is going on. I really wanted to move away from Amazon Alex to Google Home, but I have to live with it a bit longer until this is fixed.

FYI - Amazon Alexa is adding the new devices from Tuya as soon as I add them, so it seems like a Google thing

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Nsouth22
Community Member

‎07-25-2023 11:28 AM - edited ‎07-25-2023 11:29 AM

Update - It's resolved!

For anyone that has this issue in future, as I recently migrated my devices from Smart Life to Tuya, I re-traced my steps around what I added when the issue happened. I found one device (a PIR with Nightlight) that seems to break the integration/pairing process.

I removed this from Tuya and it re-syncs the devices as expected. This one device I have added to Smart Life and it will not connect with Google Home. Amazon Alexa accepts it fine, but Google doesn't.

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Alex_S
Community Specialist
Community Specialist
In response to Nsouth22

‎07-25-2023 11:39 AM

Hi there,

 

We're glad to hear that this has been sorted out and thanks for sharing your resolution in the Community! As we've got our resolution here, I'm going to mark this thread as resolved. Let me know if you have other questions and concerns, otherwise; I'll be locking this thread if we don't hear back from you in 24 hours. Should that happen, you know where to find us, we'll be more than happy to assist you.

 

Best,
Alex

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