Cync light strips

[That1Mcavoy]

I just bought these light strips and got them set up but when I see it in the app it says it's offline and not responding. Not sure where to go from here.

[Azarco]

Hello That1Mcavoy,

Thanks for posting — let's check this out.

A few questions: what Google Home or Google Nest speakers do you have? Are you getting any message when controlling your lights? Also, did you use the Google Home app in linking your Cync light strips?

Make sure your devices are within 15-20 feet of your router and connected to the same Wi-Fi network. Try reinstalling your Google Home app. Rebooting your lights, Google Home and router might help too.

Let us know how it goes.

Best,
Alex

[Azarco]

Hi there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hey That1Mcavoy,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex