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Delete a device from Home in Google Home

Pops
Community Member

I cannot determine how to delete a device from my “Garfield “ home. Under “in your home” it shows “1 device not in rooms”. If I select it it says “Disconnected device “.  Any help would be much appreciated. 

9 REPLIES 9

GarrettDS
Community Specialist
Community Specialist

Hey there Pops, 

Sorry to hear that you're having issues deleting devices, I know this can be confusing, but I'm happy to help. 

 

I would suggest reviewing this article to find the steps that you're looking for. 


Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Pops
Community Member

Unfortunately the suggested procedure does not work for me. I tap on the device and get “Disconnected device”. Tapping on the gear gets me “Unable to access device settings”. 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear you're still getting issues with this, have you tried uninstalling and reinstalling the app?

 

I look forward to your response. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Pops
Community Member

Still doesn’t work. 

GarrettDS
Community Specialist
Community Specialist

Hi there, 

I'm sorry to hear that it's still not working for you. Will you please let me know what you have tried to fix the issue? Have you tried any of the troubleshooting steps that I have suggested?

 

I look forward to your response. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS