Devices turning themselves off after one hour.

[Zoomer245]

I have set up an automation to turn on lights when I give the “I’m home” voice command. 

This works but some I.e. 3 of the devices turn themselves off after 1 hour if I run the automation again it does the same thing but when I run the automation a third time all via a voice command they stay on.

I have deleted the routine and set it up again but get the same issue. The plus are added via TCP but there are no routines set up in the TCP App. 

Any help greatly appreciated. 

[Juni]

Hi Zoomer245,

Thanks for reaching out, and sorry for the delay. A few questions: What Google Nest speaker or display are we working with? Were there any recent changes made? You can relink TCP and observe if it makes a difference.
 

Keep me posted.

Regards,

Juni

[Zoomer245]

Hi Juni,

I have 2 devices with displays and a number of nest minis. 

In order to relink I would have to relink all 24 of my devices which would take an age and I am not prepared to do unless all else fails. 

I look forward to hearing from you.

[Juni]

Hi there,

Thanks for the details you’ve shared. You can reboot your Wi-Fi router to refresh the signal, too. Also, since this is isolated on just 3 devices, you can just remove those devices and relink them. 

Thanks,

Juni 

[Zoomer245]

Thanks, I have rebooted my router, no change.  It's not three devices but 3 automations. I have deleted the automations and recreated them with no success. There are 24 devices associated with the automations. It would take an inordinate amount of time to reinstall all of them and there is no guarantee that this would solve the issue.

[Juni]

Hey Zoomer245,
 

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Regards,

Juni

[Juni]

Hey Zoomer245,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon. 

Cheers,

Juni

[Zoomer245]

I have tried to email the recording of how I set up the automation but it has been bounced as too large. How do I send it to you?

 Thanks