Door bell rings continuously when doorbell camber is turned on

[Tony67]

Hi,

I recently installed the Google nest Doorbell.  Door bell is working find until I setup the camera in my cell phone.  As soon as the camera is turned on, the doorbell starts ringing every 30 seconds(approx).  I installed new chime and transformer (16V-24v).  Can anyone help me?

[MplsCustomer]

@Tony67 

Google Nest says the most common reason for this is mis-wiring:

https://support.google.com/googlenest/answer/9317675?hl=en

Is your Chime Connector wired as shown in the wiring diagram in this post?

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Thanks,

JT

[janthadeus]

Hi Tony67,

How's it going? Still need our help?

Regards,

JT

[aatienza]

Hey Tony67,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[janthadeus]

Hi Tony67,

Don’t give up on us yet. Let’s further check this. The most common cause of constant rings during the installation is a faulty wire setup. A faulty wire setup usually happens with complex chimes that have 3 or more wires. Sometimes, these chimes are also connected to intercoms, gates that open and close, or other devices. Contact a local pro for help with advanced installation.

Thanks for your help, Archie.

Cheers,

JT

[Tony67]

Thanks, Archie for your reply.  The issue still exists.  I will close this thread for now.

[janthadeus]

Hi there,

Checking back in — did you get a chance to contact a Nest Pro Technician? If so, how did it go?

Regards,

JT

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT