Doorbell camera no longer working properly.

[GP50]

First thing:  Nest doorbell camera stopped working properly today.  We have the 5-day Nest Aware, but the camera isn't detecting us walking in front of it, even only 2 feet away.  It isn't recording any video. There is no longer a video history to review.  Second thing: is there a phone number to call to speak to someone about my Nest account?  Third:  Why was I asked to specify platform (such as iOS?   Thanks.  GP50

[MplsCustomer · Accepted solution]

@GP50 

If you go to Settings | Nest Aware for your doorbell, does it show an active Nest Aware subscription? Is "Video recording" turned on?

To contact Support (there is no phone number):

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Select your device from the dropdown, click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[GP50]

I had discovered this method already; not long before I saw your reply.  But, yes, it worked.  Got a Google Nest person to call me within a minute and was able to solve the problem.  I thought my latest annual autorenewal was in February 2025.  So I was confused by seeing I had no subscription at this time.  When I asked Support to tell me the expiration date, she said that was something she couldn't see in my data, but apparently she could see a lot else.  Anyway, I renewed.  Gets tiresome at times.  Thanks again!