Hi TCamp,
Thank you for posting here in the community. I'm sorry to hear about the recording issues with your Nest Doorbell. Don't worry, I'm here to help! Let's take a look and see what's going on.
Basic troubleshooting:
- Battery Calibration:
- Full Discharge: Completely drain the battery, then fully recharge it to re-calibrate the battery indicator.
- Battery Issues: If you have any other error or issue with the battery, please let us know.
- Camera Settings:
- Motion Detection: Ensure motion detection is enabled and set to an appropriate sensitivity.
- Video Recording: Verify that video recording is turned on in the Nest app settings.
- Software Issues:
- Update Nest App: Make sure you're using the latest version of the Google Home app.
- Restart Doorbell: Try restarting your Nest Doorbell to refresh its system.
- Wi-Fi Connection:
- A strong Wi-Fi connection is essential for camera functions. Ensure your doorbell has a good signal.
- Nest Aware Subscription:
- Verify that you have an active Nest Aware subscription for video recording.
- Check for Error Messages: Look for any error messages in the Nest app or on the doorbell itself.
You can check the following articles to Troubleshoot event video history or to Set up and use Activity Zones. Please review the guide to Restart or factory reset Nest camera or doorbell if necessary.
Please keep me posted.
Best,
Mario
