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Doorbell causing Galaxy S21 sound to stutter when phone connected to Galaxy Watch5 via BlueTooth.

Allex
Community Member

I have a Galaxy Watch5 connected via BlueTooth to my Galaxy S21 Mobile Phone.

When I open my Google Doorbell Camera, the sound starts to stutter. I hear 1 second of sound, then the sound stops, then I hear another 1 second of sound, then the sound stops. 

If I then open YouTube or Spotify, the sound from my Galaxy S21 also starts to Stutter (Any sound emitting app).

If I disconnect the BlueTooth connection from my watch, the sound stutter stops on all apps.

This sound stutter ONLY happens when the Google Home DoorBell Camera is running on my phone in the background AND my Galaxy Watch5 is connected via BlueTooth. This issue also happens on my wifes S21 when connected to FitBit Watch.

As soon as the BlueTooth is turned off, the sound stutter stops.  

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you. I have yet to see this sort of concern, but are you still experiencing this? Please let me know. 

Best regards, 
Brad

Allex
Community Member

Yep, still an issue. I have seen other similar posts over the years and people have said to solve the issue, prevent the Call Notifications on the galaxy Watch 5, which then stops the issue. But, as I have the watch for this exact feature, to be able to receive calls on my watch, this is not a good solution 🥺

JesperJanssen
Community Member

Just want to let you all know I have exact the same problem with my S21 connected to the galaxy watch 4 and my nest cameras and doorbells.

 

If my S21 is connected via Bluetooth to my galaxy watch 4 I'm not able to use the talk and listen function of the nest cameras/doorbells because people will just not understand what I'm saying (stutter and very low volume)

As soon as I switch off the Bluetooth on my phone (and thus not have a Bluetooth connection with my galaxy watch4) everything works as it should.

holys
Community Member

I too have this problem with my S21. When connected to galaxy watch 4, "talk and listen" feature in the doorbell doesnt work (until i open audio settings in the cam livestream and exit again). I also tried talking into the watch in case it might default to that mic, but that doesnt work either. When I disable bluetooth and thus my watch, it works fine.