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Dropcam install

AGJ
Community Member

‎08-13-2023 01:59 PM

Anybody had luck installing an older Dropcam camera? I tried using an app on my Android tablet and it eventually told me I had to install this camera on my PC using a USB cable; I attached the camera via USB, started the Windows app and it asks you to login in to Nest - I'm trying to login using my google account and I just end up getting lost in an endless loop of login using Google then login using Nest. Almost at the point of just chucking out the Nest products.

Thanks.

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1 REPLY 1

Lance_L
Community Specialist
Community Specialist

‎08-17-2023 05:15 PM

Hi AGJ,

 

Thank you for posting in our Community. I’m sorry to hear that you're having trouble setting up the Dropcam. Let’s check it out.

 

A few questions: do you have a Dropcam Pro or Dropcam HD? What is the color of the status light on the Dropcam? Have you already migrated your Nest account to a Google account?

 

To set up a Dropcam using a computer, you’ll need a MacOS or Windows computer that can run 32-bit applications.

 

Follow the steps here: Set up your camera on a computer.

 

Let me know how it goes.

 

Best,

Lance

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