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Dropcam setup not working

Ssm712
Community Member

I just bought a Dropcam and I cant add it to my existing setup!!  FJGJOh;@@@@!!!

Yes, I know about the 32bit setup etc.  but seriously, are you walking away from such an expensive product??!!

Thats it.  I am going to cancel nest aware, and stip wasting my money, if there isn’t a commitment to fix this ASAP.  Is everyone else with the same problem feeling this way.  I’m tired of the community closing out these threads without a solution!!

 

6 REPLIES 6

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Ssm712
Community Member

It does not connect. A complete waste of time and money. Google should support these expensive products with ipdates

Brad
Community Specialist
Community Specialist

@Ssm712

 

We definitely do update these cameras, but it is possible that the specific issue you are having is specific to your device. As we do not offer Dropcam any longer as it was a discontinued device, I do not know what else we can assist you with if your device is not working. Best you can do is try to Factory Reset it again and if that doesn't work you can try to get it fixed locally if there is someone around your area. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad