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Error when streaming Google Nest cam to Sony's GoogleTV(build-in Chromecast)

Gsingh
Community Member

Whenever I say "Show google nest cam on TV" for streaming Google Nest Cam(battery) on Sony's Google TV, the google assistant replies "ok, showing google nest cam on TV" but screen goes blue with below error image. Can anyone please help in this regard?

Gsingh_0-1668941415207.png

12 REPLIES 12

seannelson
Community Member

I have multiple "Google" Camera's, thoughout the residence, and they all do the same thing. The only thing that works is my older "Nest" doorbell feed. The Google camera's including the Nest Doorbell all work on my Google Hub Display, but yes I get the same error on my Sony, which has Google TV as it's operating system.

AYD
Community Member

Mine is the same.

Doorbell, indoor&outdoor google cameras do not stream on my brand-new Sony A80K. It shows my the black screen with the same icon like yours.

 


 

 

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It is possible that your TV is simply not compatible with the app, or with your cameras. You are welcome to check out this helpful article for more information. 

Best regards, 
Brad

AYD
Community Member

The article did not help. I had read it before posting the question. It is a brand new Sony google TV.

Gsingh
Community Member

Hi @Brad , Thanks for replying.

1. That article was totally useless. Maybe you sent a wrong article by mistake.

2. Can you please tell what is the compatibility criteria for google nest battery camera in order to cast it to  googletv with built-in chromecast? Once you answer, I will compare with configuration of my Sony TV.

 

Regards!

Brad
Community Specialist
Community Specialist

Hi folks,

 

I am sorry that you didn't find the link I shared helpful, I thought it to be definitely helpful in this case, but I appreciate the feedback. If you're still experiencing this, please fill out this form, and a higher tier of support will reach out to you and continue the conversation with them. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

AYD
Community Member

Hi,

I will fill the form Shortly. I still have the issue

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Gsingh
Community Member

Hi Brad. Writing this message to let you know that issue still persists. I will fill the form in 24 hours an will update you in this thread. Hope that works for you. Request you to keep this thread open until then. Appreciate your help and patience. Thanks !

-Gagan

Brad
Community Specialist
Community Specialist

@Gsingh

 

Glad to hear you were able to fill out the form. Support should be reaching out to you if you have filled out the form. They will be assisting you further once contact has been made. We'll keep this thread open for a little longer.

 

Best regards,

Brad

seannelson
Community Member

I have a Sony TV, with Google operating system. Original Nest doorbell video streams fine. The newer Google cameras so not. I can't see how the Google operating system would not be compatible with Google cameras.  Again, older Nest camera work fine, which were manufactured before Google acquired Nest.