09-14-2022 11:34 AM
My Feit Smart bulbs recently desynced from my Google home and after syncing them they no longer function as color change smart bulbs from the Home app and Google assistant.
11-14-2022 09:53 AM
Hats off to you in doing all the necessary steps. For confirmation, after the link, are you able to give commands via voice to your Feit bulbs using your Home app and your Nest speakers? What functions are working and what are not? Other than Feit bulbs, what other home automation do you have? Are they working as intended?
11-14-2022 01:42 PM
Some of our other devices are reproducing issues. But seem to be related to those individual app/devices.
(Philips Hue / GE Cync App / LG ThinQ)
Other smartphone devices are working as expected eg Nest Thermostat
11-20-2022 10:00 AM
I wanted to follow up and see if you still need help. Are there any changes these past few days with the light-color functions? Do they all happen with Philips Hue / GE Cync App / LG ThinQ / Feit home automation?
11-20-2022 08:58 PM
I wasn’t offered further steps for resolution so yes I still need assistance.
As stated above the Hue/Cync issues are related to the apps/devices themselves.
Those devices will not connect to their product app and it appears those apps have their own third party issues.
If this is not the best way to get direct product support for the Feit issues described I would be interested in how best to troubleshoot that singular issue.
11-23-2022 11:43 AM
We appreciate all your efforts. We'd be happy to take a look into this further for you. Please fill out this form with all the needed information then let me know once done.
11-26-2022 11:52 AM
We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.
11-29-2022 12:08 PM
@TFOX48, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread.
@All, are you still experiencing the same behavior with your light bulbs? Let me know if you have other questions or concerns, otherwise I’ll be locking this thread after 24 hours.