Floodlight camera not working

[Kdw327]

Floodlight camera is not working. the status shows the battery is dead, however it has been hardwired for almost 1 year. the lights slowly quit working and then the device disconnected. looking at other posts, this seems to be a common issue. any luck with having it replaced/fixed?

[Mcgov1258]

I have the same problem. This is the 2nd Google hardwired floodlight/cam to act this way. Google sent me a replacement last time I complained of the issue. This one does the same thing! I am hardwired. What is wrong?

[Kdw327]

How do I go about contact the for the issue? It was part of the alarm system I have. Wonder if I should go through them?

[Guarcax]

Hi folks,

Thank you for posting in the community. I understand that your Nest Cam with Floodlight has stopped working and is showing a dead battery status, despite being hardwired for nearly a year. I also see that the lights slowly stopped functioning before the entire device disconnected and that you’ve already replaced the device once. I appreciate your efforts in investigating this, and I know this isn't the experience you were looking for. No worries, I’m happy to assist you.

To get started, here are some questions for you:

• What is the current status of the LED indicator light on the camera itself?
• Have you checked your home's circuit breaker or the light switch that controls the power to the camera to ensure it hasn't been accidentally flipped off?
• Is there any visible damage to the charging cable or the connection point where the camera attaches to the floodlight base?

In the meantime, I’ll recommend you follow these steps:

• Disconnect the floodlight from the power source.
• Clean the Pogo connector and socket between the floodlight and camera.
• Wait for at least 20 seconds and reconnect the power to the floodlight.
• The floodlight should light up for approximately 30 seconds to confirm it’s operational.

I’ll be waiting for your response.

Regards,

Daniel

[Kdw327]

Good morning, thank you. The light appears dead in the water. There is still power to it but yes, the lights slowly quit working but I still had the camera, then it went to battery power and now it's dead

[Guarcax]

Hi @Kdw327,

Thanks for your reply. I appreciate the details you’ve shared about the behavior of your Nest Cam with Floodlight. Could you please confirm if you have already had a chance to attempt the troubleshooting steps I previously sent? Knowing the results of those steps will help me determine our next course of action.

Keep me posted.

Regards,

Daniel

[StevenMc]

The floodlight cameras are garbage.  I ripped the camera off and threw it 100 yards into the woods.  I found the camera and the camera works without it being connected to the wire that I broke to the floodlight.  The floodlight lost connection to a Google Home but still turns on and off with motion.  I just put a piece a tape up over the sensor when I don't want the light on.