Getting Nest reminders, but there are none set

[Aaron28611]

I keep getting a message everyday at 19:00 saying "There is a reminder" and the nest leaves the LED lit to advise there is one. 

When I (we) ask Google "what are the reminders?" Or anything to the like (also trying with all house members) it responds with "there are none set at the moment" Also when asking to delete all reminders get the same response.

No reminders on any of our profiles, No routines setup. Rebooted nest to no avail. 

Tried removing and adding again to no luck.

Only happens on one out of 3 nest devices.

Any assistance would be appreciated as this has been ongoing for months and I have exhausted all I can think of.

Thanks

Aaron.

[Juni]

Hi Aaron28611,

Thanks for posting and for being a step ahead of us. You can delete a single reminder or all of your reminders. For example, you can say:
 

• “Hey Google, delete my reminder to empty the dishwasher.”
• “Hey Google, delete all of my reminders.”

Check out this link for more information.

Regards,

Juni

[Aaron28611]

When I request this it advises I have no reminders. 

Yet at 7pm again it went off again saying there is a reminder.

[LovelyM]

Hey Aaron28611, 

Thanks for the information. Kindly check if you have a Family Bell created before and turn it off. Here's how: open the Google Home app > Tap on the Account icon at the top right > Assistant settings > Family Bell > Tap the bell announcement to disable it.

Let me know if this helps.

Kind regards, 
Lovely

[LovelyM]

Hi Aaron28611, 

Have you tried the steps I provided above? Let me know if that did the trick or not, so we can try something else.

Cheers, 
Lovely

[Aaron28611]

It shows "you do not have any scheduled bells yet"

Thank you for your assistance on this

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Muddi]

Hey Aaron28611,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Aaron28611]

When testing by adding other reminders there is a name mentioned by the nest on announcement eg. "There is a reminder for *NAME*." 

On the problematic reminder there is no name said just "there is a reminder" announcement and that's it.

Hope this assists.

[Alex_S]

Hi there,
 

Since the suggested troubleshooting steps didn’t work, let’s proceed to a factory reset, and set up again. Monitor your Google Nest device and let me know if it will still notify you about this reminder.
 

Warmly,
Alex

[Alex_S]

Hey there,
 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
 

Best,
Alex

[Alex_S]

Hey Aaron28611,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Kind regards,
Alex

[Aaron28611]

Finally found the issue. 

There are 3 accounts in the household and for some reason 1 account was not recognised when asking "ok Google, who am I" the problematic device did not know her and asked to setup the device in Google home app. Add her back and now the reminder comes and says it's for her. I assumed reminders are exclusive for each device but thought as the user is removed so will their reminders. I guess not. I can see the reminders in the app and she has now deleted them via voice control.

All resolved.

In short; multi account home, one account removed from single device with user still being part of the home but reminders previously set on single device remain=false reminders announced: add user back to single device, then remove in normal ways.

Thanks all for the advice and hope this is of use to someone else in this situation.

[Alex_S]

Hello Aaron28611,
 

I’m glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. I'm going to mark this thread as resolved and lock it soon. Should you have other questions or concerns, you can always create a new thread, we’ll be more than happy to assist you.

Warmly,
Alex