Goggle Home not working

[AndyChevy]

I had been using my Goggle home for 2 years with no problems - then it was turned off at the wall - now no matter what i do such as I did the factory reset as nothing was working, and now I get this error  "The operation couldn't be completed. (kGSKErrorDomain error-83905)." and can not seem to move on from this. I have down loaded the app and tried to start again - but nothing 😞

[Dan_A]

Hi AndyChevy,

Thanks for posting your concern about the issue kGSKErrorDomain error-83905 ― I’d love to help you get the resolution. Since you have already tried the factory reset and reinstalled the Home app, let’s try this instead.Before you reinstall your Nest speaker, it would help a lot if you could check the language of your phone under settings. It should be in English. 

Tell me how it goes.

Best,

Dan

[AndyChevy]

Thanks Dan - I make sure that it is set to english - Aussie everytime:)

[Dan_A]

Hey there,

Apologies but, it would be best to have it under US-EN for the language on your phone settings and on your Home app.

I'll be waiting for your response.

Regards,

Dan

[Princesss]

Hi folks, 

Thanks for trying the steps. Is it possible if you can check the cast firmware version of your Google Nest speakers? Also, as an additional step, you may try to unistall the update of the Google App and reinstall it back. As soon as it's done, try setting it up and see if these steps would work.

Best,

Princess

[Azarco]

Hey all,

How's it going with your Google Home speaker? Did reinstalling the update of your Google App help? Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex

[AndyChevy]

yes i did but no change to the error or the message of logging in to the app - which i am

[Dan_A]

Hi AndyChevy,

I hear you and thank you for following the steps we provided. There's one more request that we need you to do. It would help a lot if you could do a sequential reboot first starting with your router followed by your Nest speaker. Restarting your phone might also help. Also, could you please do a factory reset of your Google Home, one last time. Once done, the next steps require you to have one more mobile device since we are gonna be using that to connect to its personal hotspot. One phone is used to set up your Google Home and the other phone is where you connect to via hotspot, instead of connecting to Wi-Fi.

Keep us posted.

Best,

Dan

[Dan_A]

Hello everyone,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Rgaravaglia]

Thanks, Dan.

Yes, I still need help. Have tried everything that has been suggested with no luck.

[Dan_A]

Hi folks,

Thank you so much for your patience and understanding. To isolate further, it would help a lot if you could try the set up on an Android device. Also, could you specify on what Nest speakers you have?

Keep us posted.

Thanks,

Dan

[Rgaravaglia]

My iphone and google assistant are both set US-EN but am experiencing the same 83905 when I am trying to set up the assistant.

[Rgaravaglia]

Already re-installed the google home app twice, but no luck.

[Azarco]

Hey Rgaravaglia,

To make sure, are you using a regular Google Account. Could you try setting up your Google Home using a different account to cover all our bases?

Keep us posted.

Thanks,

Alex

[AndyChevy]

Hi 

I have tried to use another email account to open the google home, i have rebooted the device, i have reinstalled and yet they are still all coming up with the same code and Goggle tell me to log in to the app - sigh 

[AndyChevy]

i have tried to use an android phone - but it would not connect at all to it. - do the nests need to be updated?

[Azarco]

Hey AndyChevy,

Are you getting the same message? Resetting the device would automatically update the device once connected to a network. Can you provide us the specific model of your Nest speaker?

Best,

Alex

[Azarco]

Hi there,

It's us again. Are you still having trouble setting up your Google Home device? 

Thanks,

Alex

[Azarco]

Hello AndyChevy,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,

Alex