Google Account Disabled

[ew50]

I have 3 nest cameras and 1 doorbell. My previous google account was disabled so I can not remove them for said account. I have tried to factory reset the camera's but when I go to add them to a new Nest account It says they are connected to another account. How can I fix this? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. I am afraid that this is not a possibility. Unless you have access to the account which has your devices connected, you cannot add them to a different home without removing them from your previous home first. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.