11-24-2021 06:39 AM
Hey!
I have google assistant on a JBL Link speaker and I have noticed recently that when I say "Good Morning" to start the routine, I am getting a time zone that is -8 hours! I am in the UK, so on GMT, yet I seem to be getting PST time. The rest of the routine all works OK, it gives me the correct weather for my location and starts the radio.
Weirdly if I say "Good Morning" to one of the actual Google Mini's, it works fine and I get the correct time therefore it must be the JBL - it even happens on both JBL speakers I have. If I purely ask the JBL the actual time, I get the right time.
Really weird situation. Any ideas anyone??
Answered! Go to the Recommended Answer.
12-08-2021 06:36 AM
Just heard from Harman Intl the ownersmof JBL as follows "Our Technical Team has looked into your case and have inform me that they and Google are aware of the issue and currently working on a software update to remedy the problem. However, we do not have a time frame as to when this update will be available."
11-25-2021 03:27 PM
Same issue here. I'm in Oz but I get an American time. Phone routines work fine but JBL is stuffed
11-26-2021 12:26 AM
Very strange. At least it's not just me!
11-26-2021 12:44 AM
yes we have been getting the same recently. Hopefully JBL will resolve it soon.
Anyone any idea why it suddenly started as I'm not aware of any change to the JBL speaker.
11-26-2021 04:22 PM
Same problem, noticed it over the past few weeks. Interesting to hear that it's international. I live in Sydney and it's 5 hours off every time I say 'Good Morning'. It get's my location correct though...
11-26-2021 04:35 PM
Same me in Thailand.I say good morning but they and me good afternoon!!!! 4day already.
11-26-2021 05:37 PM
I have a query open with JBL, I will let you know what they say. Don't waste your time doing resets, removing etc. It probably was an update of change in the Google processes routines.
Here's my fw and sw details:
Sys FW v 1690, Cast FW 1.44.219548
They are pushing for a receipt, which I can't find so it may fall on death ears. If anyone has a proof of purchase in Australia then push it my way!
11-26-2021 05:42 PM
Email these guys with the problem
support@harman.com
They are the company who support JBL. They need a proof of purchase and the serial number (found underneath).
They also need to know when the problem started. Good luck!
11-27-2021 02:47 PM
I have this exact problem in Singapore, but with Harman Kardon citation speakers.
12-02-2021 08:27 AM
In the US, EST: Last week, at 12:53 pm I said "Good Morning". Google on my JBL Link said the time was 9:53 am, then proceeded to give me news updates "from NPR @ 5pm today" and "from NPR Politics @ 3pm today". Bizarre. It's been like this for at least 2 weeks - I hope someone can find an answer soon!
12-08-2021 06:36 AM
Just heard from Harman Intl the ownersmof JBL as follows "Our Technical Team has looked into your case and have inform me that they and Google are aware of the issue and currently working on a software update to remedy the problem. However, we do not have a time frame as to when this update will be available."
12-08-2021 07:11 AM
Thank you, I went to their website & was dreading having to contact them! The response you received isn't exactly confidence-inspiring from Harman's side, but I appreciate the hell out of you sharing it!
12-08-2021 07:16 AM
Great! Thanks for this update. Guess we will wait and see!
12-11-2021 05:33 PM
Hi all. My routines time is correct again. How are you all getting on?
System firmware version: 1690
Cast firmware: 1.44.219548
Seems like the same version as before so no product update ? ? ? Server issue?
12-12-2021 01:21 AM
I agree. Mine gave me the correct time today.👍