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Google Home Curtains :: Can only start/stop not open/close (Can only open curtains)

pm1984
Community Member

Hello,

I have noticed that via google home I can only start or stop my curtains (Sonoff DualR3 Lite). I was able to control them normally with percentage support some time ago. This is doable via Amazon Alexa so I'm not sure what is the problem. Starting the device results in opening the curtains and pressing stop to stop the process, thus cannot close them. Percentage is not working at all or saying : close kitchen curtains.  The only commands working are turn on/off kitchen curtains.

device via eWeLink works fine

device via Amazon Alexa works fine as well (can close/open and stop curtains)

I would at least expect that turn off would close the curtains and not literally stop them 

 

IMG_20230531_161259.jpgIMG_20230531_161232.jpg

12 REPLIES 12

ipbonilla
Community Member

I have this very same problem, now i can't even "PAUSE" the curtain so it's full open or close, also percentage not working either. Even with voice the command had changed from open or close to this "start or"stop". Please FIX 

 

@Juni @Jake can you guys please help?

 

I use a nest hub, and a Pixel 6 pro. Same problem on both devices. Everything updated and even reinstalled all the devices

pm1984
Community Member

Problem has been resolved using the latest version of Google home

ipbonilla
Community Member

Still not working for me, im running android 14 beta and Home App 3.3.1.4 when i say "Hey google close shutter(s) its says the device doesn't support that functionality" which is ridiculous. Even more because since the day of installation it WAS the command i always use

Juni
Community Specialist
Community Specialist

Hi folks,

 

pm1984. Thanks for reaching out. I’m glad it’s resolved now. If you need further help, let me know.

 

ipbonilla, thanks for the details you’ve shared. Try to relink eWeLink and observe if this makes a difference.

 

Keep me posted.

 

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Dan

ipbonilla
Community Member

Hi Dan, sorry for the late reply. As you have been reading.. my problem still is ongoing.. haven't been able to properly control the devices via the google home or voice assistant as its no longer recognize the Open or Close + (device name) command, i have to say start or close.. btw my device as a windows rolling shutter has a (pause) capability that is not even an option now

 

I'm using LoraTap wifi curtain switch and linked with Smart Life app

Princesss
Community Specialist
Community Specialist

Hi ipbonilla,

 

Thanks for the additional details you've shared. Let's perform a complete reboot to your devices including the Google Nest speaker, router and your curtains, simply by turning it off or unplugging it from the power source for at least a few minutes.

 

As soon as all devices are plugged in, try saying "OK Google, sync my devices".

 

Let me know how it goes.

 

Best,

Princess

SGT007
Community Member

I have a similar issue with no control of my blinds despite seeing them in the app which I linked and unlinked several times. Is was working and suddenly stopped. I have reinstalled the apps and reset the control box Gateway

 

Juni
Community Specialist
Community Specialist

Hi SGT007,
 

Thanks for posting. Are you able to control your blinds via voice command? Are you using Android or iOS? Is the Google Home app updated? If possible, could you try to use another phone and observe if it’s the same? 

 

I look forward to your response.

 

Thanks,

Juni

SGT007
Community Member

no I am not able to use voice command, I am using iOS. The app is updated and I tried a different device, my wifes Ipad, and it had the exact same issue.

Movildejose
Community Member

Same problem here, i have a dual r3 installed onto a roller shutter, i espected a Up-down-stop-% interface, instead I get a start-% one. 

ipbonilla
Community Member

It's been more than a Year with this problem.. Still same problem, what bothers me the most is that when i first installed the devices is was performing as it should. Attached the "new" interface that just DOESN'T WORK properly for this devices. We need the UP - DOWN - STOP. 2nd picture is the Native APP for it.. as it should

unpropper interfaceunpropper interface      

smart life Smart Life  native APPSmart Life native APP