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Google Home Mini Wifi Connection issue

y3ngi
Community Member

Hello! 
I’ve been reading some other posts here and I can 100% say my Google Home Mini will not connect to my wifi. I have attempted to connect multiple times through different google accounts, my 5G wifi and my 2G wifi,  reset the mini, the wifi router, my phone. Everything I have read and it will not connect. I don’t know what else to do. I’ve included the message I get. 

5610E418-1D90-4708-B23C-33D9A5769648.png

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert
  1. Open Settings on your phone.
  2. Tap Privacy >  Local network. You’ll find a list of apps.
  3. Enable the toggle for the Google Home app.

If that's already enabled, try these steps (it sounds like you've already tried some of these but including them in full!)

  1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot your Google Home or Google Nest device.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

Azarco
Community Specialist
Community Specialist

Hey there,

 

We appreciate the suggested steps, davidking!

 

y3ngi, checking back in if the troubleshooting shared above helps.. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

y3ngi
Community Member

Hello. I’ve tried it all and it still says the same thing. I have tried different devices as well.  

Azarco
Community Specialist
Community Specialist

Hi y3ngi,

 

Thanks for trying those steps. Could you try setting up your Home Mini using a different network or mobile hotspot? It is for us to isolate if this is a network related issue. 

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess