Google Home not able to change Philips Hue scenes

[fjtrevino]

Since yesterday morning, Google Home could not control my Philips Hue lights that had worked for years. It was saying that Philips Hue was not available and all lights showed offline in the app on both my iOS and Android devices. But I could control the lights directly from the Philips Hue app and with Alexa and Siri.

From the Google Home app, I tried to unlink Philips Hue but it was not listed as linked. I was trying to link again, but it never did, so I had to unlink Google through the Philips Hue webpage in my account. After that, I was able to link Philips Hue again to my Google Home on the app.

I was able to add all the lights and put them in their respective room. But now, I can only change the color, dim the lights or turn them on/off either with the Google Home app or with a voice command in my devices (Google Mini, Google Nest Hub, or Lenovo Smart Clock with Google Assistant). But when I try to set or change scenes I get the same message "I couldn't reach Philips Hue" or "Sorry, it seems that Philips Hue is not available right now".

I have asked Google Home to link all my devices several times and it seems that it does it as I don't get an error message.

Also, I have some automations that change the scenes that don't work.

Has anyone seen this problem before?

[Michel_V]

yes while the scenes are present in the native Philips Hue application.

[Signify-Rob]

Are you still able to control the scenes via voice?

[JuanAntonioAdan]

Yes, I am

[tothinator]

I am having similar problems... I can get scenes to work, but others in my household can't.

I am trying to set up custom routines to work around it, but I see the scenes as being not connected to a particular room, they just show up all in a list.
I may try unlinking and re-linking, but I have been trying to avoid it.

Does anyone have a good way to get the scenes assigned to a specific room or area assuming they do show up? Is there an advanced editor for the Google Home configuration somewhere I can access?

[Signify-Rob]

The issue with triggering more than 2 scenes within an Automation should be solved by now. Let us know!

[silversmurf]

But not that with simply one?

[Signify-Rob]

Simple use case of 1 scene should also work. But you might need to reselect the scene in the Automation as it disappeared.

[GlenL92]

so do i need to update apps or anything first ? or is just backgroud processes

[Signify-Rob]

It was a cloud update.

[GlenL92]

okay ill try it in the next hour and let you know

[GlenL92]

YAY It works 100% no glitches. any idea what happens on the 2nd NOV to make it crash ?

[lambda996]

iPhone - newest iOS.  Google Home app - most up to date.  I have done everything above.  All scenes appear to have been removed entirely.  Now only the function of on/off with each light.  

I've removed/added back multiple times.  Created new homes and migrated, updated all account information between Philips and Google.  Connected, and reconnected multiple times.  Every device has been rebooted in full.  This appears to be a Google or Philips issue.  

[Jorin1632]

I tried some of the tipps.

I deinstalled Google Home app, installed the app again, tried to connect to Hue... Error message: "Could not connect to Philips Hue".

I rebooted my Hue bridge, tried again, same error message.

I registered a second Hue account, tried again with this new account, same error message.

I can't link my Google Home App with my Hue account, no matter what I try to solve this. This is so frustrating, using my smartphone to control my lights other then the Google Minis and Nests I have in every room.

[Signify-Rob]

Sorry to hear about these problems. Would you like to tell me from which country you use the integration?

[silversmurf]

I'm from Germany...

[Galaxysnoopy]

Hi, ist es bei Dir dasselbe? Verknüpfung über die Home-App zu "Philips Hue" schlägt am Ende fehl mit "Couldn't reach Philips Hue. Try again later"?

Ich will rausfinden, ob es wirklich ein generelles Problem gibt und ein lokales bei mir ausschließen.

Danke!

Marc

[silversmurf]

Ja, es ist nicht nur bei dir lokal so. Generell scheint es allerdings nicht zu sein, da es viele gibt, die scheinbar kein Problem damit haben oder es ihnen zumindest nicht bekannt ist?!

1. bei Automationen sind die Aktionen verschwunden

2. nach erneutem hinzufügen kommt die Fehlermeldung

[Galaxysnoopy]

ok, danke. Was genau aber meinst Du mit 2.?

Ich habe die Verknüpfung zum HUE-Konto rausgenommen, um es wieder neu hinzuzufügen. Und das klappt nun überhaupt nicht mehr.

Bei mir waren die Szenen nicht verschwunden, sondern der Sync für neue Szenen wollte nicht,  aber jetzt nach dem Versuch HUE wieder zu Home hinzuzufügen, schlägt komplett fehl.

Meine Auswirkung: seit Tagen sind ALLE HUE-Geräte (Lampen etc.) dadurch natürlich aus dem gesamten Google Home weg. Das ist das, bei dem ich versuche herauszufinden, ob es ein "eigenes" Phänomen ist.

[silversmurf]

Das wurde teilweise von anderen hier auch berichtet (glaube ich).

Ich habe die Verknüpfung beibehalten, aber die Fehlermeldung erhalte ich, wenn ich die Abläufe wieder einfüge und starte.

Daher vermute ich die gleiche Ursache.

[Galaxysnoopy]

es scheint, eine (zum Glück) belassene Verknüpfung bleibt tatsächlich bestehen. Aber auch hier gibt es unterschiedlichste Informationen diverser User, manche können wohl den "Skill" hinzufügen, dieser wird aber anscheinend spätestes nach eine Tag dann wieder entfernt. Beim "Skill" ist wohl meist die Rede von Alexa, was anscheinend etwas bevorzugter als Google verwendet wird, aber im Prinzip ist es ja dasselbe.

Es ist leider auch heutzutage immer noch schwer, mal einen "Kollegen" von wo auch immer genau hierzu zu befragen. Die Konstellation Hue - Google in Verbindung mit dem FauxPas des Entfernen des Diensts um die Ecke oder im Bekanntenkreis wohnen zu haben, ergibt sich aktuell leider nicht. Im Netz ja, aber auch dort hat jeder was anderes 🙂

Du hast (hoffentlich) wohl recht, das eine ist des anderen Ursache oder vis-a-vis. Bleibt zu hoffen dass sich was tut...

[Jorin1632]

Genau das Problem habe ich jetzt auch.

Ich hatte keine Aktualisierung mehr in Google Home, nachdem ich in der Hue App neue Lampen hinzugefügt hatte. Ein Tip im Netz lautete, die Verbindung zu Hue in der Google Home App zu entfernen und neu zu erstellen.

Aber das kann ich nicht mehr, weil ich dabei die Fehlermeldung bekomme, Hue sei nicht erreichbar. Auch bei mir sind nun also alle Hue Lampen und Steckdosen aus der Google Home App verschwunden. Und ich bekomme sie auch aktuell nicht mehr rein, weil ich die Verbindung nicht herstellen kann.

[Galaxysnoopy]

Scheint wieder zu klappen. Gestern kam ich vom Sport und habe es einfach mal wieder probiert, siehe da, wieder möglich... hoffe bei Euch auch.

[Jorin1632]

I am from Germany too.

[Galaxysnoopy]

Yes, same here (Germany). Let's wait for them to solve "their problems". There will be no affect deinstalling an reinstalling the apps, at this time.

Frustrating - yes. Because everyone thinks it's his/her own problem. Look at a lot of posts regarding skills connecting with Alexa or to Google.

[ernsty]

This just started happening to me today out of nowhere. It was working yesterday, but today when I say activate and then the name of the scene Google home responds as if it's doing the thing but nothing happens with the lights. 

[Galaxysnoopy]

Yesterday, I came from sports and then tried again: it's able to connect now. In the automatic scenes, you had to add all hue devices again but seems to work now.

[Jorin1632]

I am still not able to connect. 😔 I tried it a few minutes before, same error message as before.

[Signify-Rob]

Can you try to link another integration, e.g. Sonos. I noted that when in this state, nothing works. Would be good to know in order to provide input to Google.

[Jorin1632]

Sorry, no. I only have Google Mini/Nest smart speakers.

Three weeks later it still doesn't connect. I start to think about getting a lot of hue switches for the rooms to control my lights so I don't have to carry my smartphone the whole time to turn the lights on and off.

[Galaxysnoopy]

Dont worry, it's a HUGE system, the may set the connection "tokens" in groups. Just keep trying

[DLH007]

Have problems too, tried Matter, it's bad. Now I can no longer connect Hue and Google, no control is possible at all.

[Ihek]

I have the same problem. I hope google will solve it as soon as possible. 
I have 140 lights controlled by google home voice . Unfortunately the problem happened for about 3 weeks . 
I can still control from Hue app and from the hue dimmer. But scene / automation not working with google 

[Signify-Rob]

Have you tried to edit your automations by reading the scene? Does that not solve the issue? Or are the scenes not visible at all?

[silversmurf]

The scenes are visible, selectable and saving works as well.

But on activation of that automation, nothing happens or message "Hue is not reachable" or smth. like that.

[Signify-Rob]

Then I assume just recalling the scenes (without automations) will also not work? How about normal light control?

[silversmurf]

Switching on or off works, just as well as setting individual colors.

[Signify-Rob]

And recalling scenes via voice?

[Jesse16]

For me it says "Sorry, can't reach Philips Hue" and doesn't activate the scene. Individual light control does work.

[Signify-Rob]

Can you try to trigger a "Hey Google, synchronize my devices." To see if that changes anything.

[Jesse16]

I tried that numerous times. It says it syncs but it doesn't help. When I ask it to sync via my smartphone, a window shows up that shows the sync status for all devices. For all Hue scenes, it displays "Can't load status'. My whole smart home is broken now because it all relies on scenes...