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Google Home won’t show Nest WiFi

BillOhio
Community Member

1) Google speakers do not recognize device commands even though they are in the Home and Rooms on app. 

2) Could relate to first issue, Home will not add Nest Router or Access Point in app. WiFi is working perfectly (deleted & reinstalled app, unplugged router, point, & speakers but didn’t perform a factory reset (I have ~50 devices on WiFi)).  Everything worked great until I deleted the wrong Home by accident in the Home app then tried to add a new Home. 
Any suggestions? Thanks! 

1 Recommended Answer

BillOhio
Community Member

Hi, I did a factory reset on my Nest router and point and reset them up on the Home App. To get the speakers to listen to commands, under devices in the Home App, I added all devices to my Home, then under Devices, ‘Speakers’ I did an ‘Invite’. Once I accepted the invite, the speakers listened and preformed the commands. (Somewhere in Google’s set up, it used my wife’s mobile for the invite even though her number is listed second on my account, so I had to accept the invite through her phone.) I reset up my Guest network and everything is back to normal. 

View Recommended Answer in original post

2 REPLIES 2

Victormalone
Community Member

I have the same issue. Wifi works and is in home app, I can run all smart devices on the app, but the voice command doesn't work, it says please log in. I am logged in and can see the whole network including router and access points, just no voice commands.

BillOhio
Community Member

Hi, I did a factory reset on my Nest router and point and reset them up on the Home App. To get the speakers to listen to commands, under devices in the Home App, I added all devices to my Home, then under Devices, ‘Speakers’ I did an ‘Invite’. Once I accepted the invite, the speakers listened and preformed the commands. (Somewhere in Google’s set up, it used my wife’s mobile for the invite even though her number is listed second on my account, so I had to accept the invite through her phone.) I reset up my Guest network and everything is back to normal.