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[Simom]

Hi

I'm having problems with my Google Chromecast amd Nest Mini. The problem happens every time the device restarts (auto restart) it disconnects from the WiFi. This has never happened in the time of owning my devices. If I do the setup again it quickly connects back to the WiFi without the setup even being complete.

If anyone can help me on this, it would be much appreciated.

[Azarco]

Hey Simom,

We're sorry about what's happening with your Chromecast and Google Nest Mini — let's figure this out.

A few questions: when did it start happening? Were there any recent changes to your network? Are you getting any message when your Nest Mini disconnects from your Wi-fi? Also, are you using a public or private network?

• Make sure your devices are within 15-20 feet of your router and connected to the same network.
• Try rebooting your Chromecast, Nest Mini and router for a minute or two to refresh the connection.
• Make sure your Google Home app is updated.
• Try resetting your Chromecast and Nest Mini to see if that helps.

Looking forward to your response.

Thanks,

Alex

[Simom]

Hi

So it started last month. No network changes has happened. I get no messages, I only see it on the tv and the Nest Mini does not respond properly (Can't connect too the WiFi network). 

It's a private network in my home, once the connection is restored it all works fine again.

I have tried all those steps. I've factory reset both of the devices and will keep this post updated.

Thanks

[Azarco]

Hey Simom,

Got it. Thanks for trying those steps. Let's monitor your device and let us know if it happens again.

Best,

Alex

[Simom]

Hi

So it happened again today. It's only these two devices that disconnect from the WiFi. I have no idea why, I'll have too check with the ISP if they are blocking it.

Keep you posted

Thanks again ☺️

[Azarco]

Hey Simom,

Thanks for letting us know. We'll be waiting for your update. 

Cheers,

Alex

[Princesss]

Hey Simom,

Chiming in-- have you already checked with your ISP the settings of your network? Let us know by responding to this post, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi Simom,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess