Google Meet Volume Super Low on Nest Hub Max 10"

[2realist4u]

On Google Meet calls, I set the volume to 10 (100%) but it sounds like it is lowered to 2 or 3. I just picked up a new Max Hub 10". Is there any way to fix this? I've restarted the device, hard reset the device, tried making and receiving calls (both audio and video calls) and the volume is always lowered (in decibels) about 80%. It's unusable for Google Meet (duo). Are there any fixes for this?

[Juni]

Hi 2realist4u,

Thanks for posting and for being a step ahead of us.

This is not the experience that we wanted you to have, let me help you out. I want to know a couple of things: Is this happening only when using video/audio calls? How about when playing some music or streaming a video service? Could you confirm if this is how you did the reset? Check the steps below. Here is a helpful article too.

Before you reset the device do this steps:

1. Make sure the device is plugged into a power source that’s tested and functional.
2. Remove the device from the Google Home app.
   • Open the Google Home app .
   • Tap and hold the device's tile.
3. Tap Settings Remove device Remove.

Reset the device:

1. At the back of the device, press and hold (long press) both volume buttons for about 10 seconds.
2. The Google Assistant plays a sound to confirm that the factory reset started.

Keep me posted.

Thanks,

Juni

[2realist4u]

Hi Juni,

Indeed, any time I'm not making a call or doing a video, the volume is ~80% louder (i.e. ~5 X's louder)! As a matter of fact, I always had the same issue with my Google Home Max speakers (i.e. they're super loud until on a call; on a call they are massively muted). For whatever reason -- this decibel 'muting' never occurs when I make calls on my old Google Home speakers. When I purchased the Google Home Max Speakers, I was highly disappointed to find out they couldn't be used for calls -- and am now experiencing the exact same behavior on the Nest Hub 10". I would REALLY appreciate any help that could fix this.

I did read (and just reread) the article you recommended (https://support.google.com/googlenest/answer/7073477?hl=en#zippy=%2Cgoogle-nest-hub-max). Without exaggeration, this thing (Hub Max) has been hard reset and restarted many, many, many times... over the last couple weeks. Like my Home Max speakers, the Hub Max has NEVER once had a volume that was loud enough to hear (again, only on calls).

[Juni]

Hello there 2realist4u,

Thanks for the details you provided. We’d be happy to look into this for you. Could you try creating a new home and setup your Nest Hub Max there then observe if this will make a difference? Check the steps below on how to create a new home.

1. Open the Google Home app .
2. Tap Add .
3. Tap Create new home.
4. Assign a home nickname, and enter the home address.

Let me know how it goes.

Thanks,

Juni

[2realist4u]

OK, I'll give it a shot and report back. PLEASE don't close this thread! 🙂

[2realist4u]

Tried that; same exact problem on the Hub Max display and Home Max speakers.

[Princesss]

Hi 2realist4u,

Thanks for trying the steps. Have you checked if there's a default speaker set on your devices? Also, what's the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your responses.

Best,

Princess

[2realist4u]

Let's just focus on the Hub Max (leave out the Home Max speakers). Its default speaker is itself: "(this device)". I have two Hub Max and they both have this problem. I'll just focus on my older one:

Cast firmware: 1.62.312297

System firmware: 7.20220419.2.164

[Princesss]

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[2realist4u]

I submitted it. I assume this thread will stay open, so I can report any fixes to the community? There are a lot of people with this same issue.

[Azarco]

Hello 2realist4u,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Rest assured we'll keep this thread until you're assisted by our team.

Best,

Alex

[2realist4u]

Thanks Alex. I haven't heard from them as of yet.

[Azarco]

Hey there,

Sure thing! I'll loop back in once I hear any update on your case. 

Regards,

Alex

[2realist4u]

OK, thank you.

[Azarco]

Hi 2realist4u,

You're welcome!

Best,

Alex

[Juni]

Hi there,

It appears that our support team already reached you out. Please continue the conversation there as this thread will be locked after 24 hours. If you need help you can create a new thread so we can help you here in Community.
 

Thanks,

Juni

[2realist4u]

I  haven't yet seen an email from them.  Please advise.

[Juni]

HI 2realist4u,

Thanks for the response. Upon checking it appears that you already exchanged converstion with them. You can continue the conversation there as they would have more tools than we would on the forum to look into this.  Also, please be advised that this thread will be locked after 24 hours.

Regards,

Juni