Google Nest Hub Max - Check internet connection

[gmc1]

I've got a Google Nest Hub Max which has been running for months without issue. 

As of last week the hub keeps coming with the check internet connection. 

The only way to resolve the issue is to restart the hub, but then 1-2 hours later the error is back.

Ive restarted the wifi and internet router which has not resolved the issue. I have a few other devices also connected to the same wifi router and none of them are experiencing any internet connection issues. 

[IcarusTwo]

I’m having this EXACT same issue. Nest Hub Max working flawlessly for 2+ years and suddenly for the past two weeks or so, we’re getting constant “Check Internet Connection” screens. Restarting only buys me a couple of hours and factory resetting only buys me a day for two - but ultimately, it always looses connection. Playing music (via Apple Music) will get through a handful of songs and eventually pause / stall out. I have 3 other hubs - 2 are working fine, and 1 other is having theses same issues. Wondering if a buggy OS update got pushed to our devices?

Here’s my devices info if it’s helpful:

FUCHSIA VERSION: 8.20220713.2.219

SOFTWARE VERSION: 49.57.36.477782712

CAST FIRMWARE: 1.63.322641

Some info about my WiFi setup: WiFi 6E unified SSID (so 2.4 GHz & 5 GH combined) with WPA2/WPA 3 Personal, IPv4 and IPv6 ON, Beamforming ON, SIP ALG OFF, UPNP ON.

My WiFi is strong at both hubs that are having issues - doing a Speedtest on my phone next to them is giving me well over 250MB down and 30 up.

I’ve got no idea how to fix this issue - can anyone help please?

[Muddi]

Hey gmc1,

I know how challenging it is when you're having connectivity issues with your Google Nest Hub Max. A few questions: how far is your Nest Hub Max from the router? What is the make and model of your router? What is the current firmware and operating system version of your device?

Let's try these steps below:

1. Move your Nest Hub Max within 15-20 ft. away from the router to get enough signal from your network.
2. Unlink your Nest Hub Max from the Google Home app, then reset it. Once done, check if your device will have the same behavior.

Let me know how it goes.

Cheers,

Muddi

[gmc1]

Hi Muddi,

The Nest is right next the router - about 1 foot away. 

I have tried unlinking and relinking the hub but this has now had any effect.  This looks like some bug on the Nest as it loses connection and the only way to get it back is to restart it. When it can't reconnect none of the other devices connected to the router are experiencing any issues.

FUCHSIA VERSION: 7.20220419.2.164

SOFTWARE VERSION: 48.41.32.466204089

CAST FIRMWARE: 1.62.312297

[Dan_A]

Hello everyone,

I wanted to make sure everything was working as it should already be? If not, have you already tried doing the factory reset on your Nest Hub Max? How often does it disconnect before it disconnects?

Keep me posted.

Best,

Dan

[gmc1]

Still having issues. I've tried a factory reset - didn't help.

The disconnect occurs at least once a day, sometimes more.

[IcarusTwo]

Still having the same issues on our Nest Hub Max. We did a factory reset numerous times, setting up the device "like new". We tried going into Google Home and telling it to forget our WiFi completely so when we connected to it after the factory reset everything would be fresh - but sure enough, after about 5 hours or so we the dreaded "Check Internet Connection". On average, I would say it probably looses its connection 2-3 times a day so we have to unplug and replug it back in over and over which is very frustrating.

The hub in question is located in our Kitchen, directly underneath our mesh router (maybe 15 feet). Doing speedtests on my phone standing next to the hub, I have really good consistent speeds (upwards of 250mb down / 35mb up). Currently the hub is connected via the 5Ghz range.

FUCHSIA VERSION: 8.20220713.2.219

SOFTWARE VERSION: 49.57.36.477782712

CAST FIRMWARE: 1.63.322641

[Juni]

Hi folks,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Thanks,

Juni

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step.

Best,

Juni

[Dan_A]

Hi folks,

Do you still need help with your device? If so, kindly fill out this form.

Regards,

Dan

[gmc1]

Hi Dan.

I've been monitoring for the past few days and the problem has magically fixed itself. Nothing has changed from my side so it's really weird. If ithe problem re-occurs again I will reach out but so far after 3-4 days it's still fine.

[IcarusTwo]

Hey Dan, same as gmc1 - the problem seems to have fixed itself. I haven’t had a disconnect for the past 3 days. I didn’t change anything on my end so not sure what fixed it. If it acts up again I’ll follow up here. Thanks!

[Dan_A]

Hi folks,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Cheers,

Dan

[IcarusTwo]

Sadly, the issue popped up again today, randomly. I'll fill out the form.

[Dan_A]

Hi IcarusTwo,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,

Dan