Google Nest Hub Max doesn't work properly now

[Jazeong]

Recently, I shifted my house hence doing a resetting as my google nest hub max still holding some information of my previous house network and data. Decided to do a factory reset, however after I did so, my setup in my new house with the new network just doesn't work properly. My screen stuck at one blank white screen. So I cam to this community and saw people doing "Recovery mode" factory reset. Hence I tried, now I'm totally stuck at Recovery mode no matter how many times I do a factory reset or a plug out power attempt. I need help!!

[Alex_S]

Hi Jazeong,

That certainly hasn’t been easy for you. Let’s further look into it. Are you still using the official power adapter that came with your Google Nest Hub Max device? Have you tried to plug it into a different power outlet? Manually put Google Nest Hub Max into Recovery mode and then factory reset it once more.

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time while you plug the power cord back in.
• Wait for the device to turn on.
• Release the volume buttons. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

Let me know how it goes.

Regards,
Alex

[Jazeong]

Thanks for your reply, Alex.

1. Yes, I'm using the official power adapter that came with the set.
2. Okay, I tried it as you recommended, using another power socket. However, the issue remains the same. I am still stuck in recovery mode.
3. Currently, I am consistently stuck in Recovery mode despite performing multiple factory resets. Each time I complete the reset, I end up back in Recovery Mode.

Regards,
Jaze

[Alex_S]

Hi there,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

[Taracas8]

I'm currently having the exact same issue.  Bought this thing 3 weeks ago and it worked for a total of 2 hours.  Can you please help me too?

[Taracas8]

Just to clarify, I've also tried unplugging, powering up with the volume buttons pressed, and factory reset numerous times.......same result as Jazeong, nothing.   

[Alex_S]

Hello Taracas8,

We also got your form. Keep an eye out for an email from our team in your inbox soon. Also, don't hesitate to give us a shout if you have additional questions or concerns; we're here to help.

Warmly,
Alex

[Jazeong]

I had fill this form for 3 times already. Anyway, had done so for the 3rd times, sent. Thanks

[Alex_S]

Hey there,

Jazeong, we got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Taracas8, I’m sorry to hear about what happened. Kindly fill out the form as well and let me know once done.

Best regards,
Alex

[Taracas8]

I look forward to your response.  Whenever you're ready....

[Alex_S]

Hey there,

I see that a senior specialist has already emailed you. Kindly continue the conversation there to make sure we provide you with the right resolution.

Cheers,
Alex

[Jazeong]

Hi Alex, Thea had reply me via email and I had replied. Could you help me let her know I had reply? Hope this can be solve earliest possible time as I need this for my smart setup. THanks

[Alex_S]

Hi everyone,

Jazeong, I see that the senior specialist sent a reply to your email. Kindly look for the subject: [8-6926000035547] Your Google Support Inquiry.

Taracas8, the senior specialist has also processed the request. Please continue the conversation on the email should you have further questions about it.

Thanks,
Alex

[Jazeong]

Hi Alex,
something went wrong? Email communication stop since 15th Nov till today, 22 Nov 0012hrs. Could you check what's going on? Any update?

Thanks,
Jaze

[Juni]

Hi Jazeong,

Thanks for the details you’ve shared. Upon reviewing the case, it appears that they are waiting for your response. The last email was sent on November 12. Check your inbox for spam and continue the conversation there. 

Regards,

Juni

[Jazeong]

Nope. 15th is the latest. Pls check and get back to me please

[Jazeong]

GOOGLE NEED SO MANY DAYS TO GET BACK TO YOU!

Guys is there any other product that I can consider to replace all my google product?! I'm very piss by them! literally!!!!

Taracas8, how's yours? Progressing?

[Jazeong]

with your lousy support like this, you will not expect to in line with Apple! Recently I was thinking to try pixel but I think is a big pissing no with this kind of support! What kind of service is this?! You call this support?! As I say, my house is waiting for this google nest hub max to be fix, so I can continue to setup my smart device in the house. BUT YOU TAKE YOUR OWN SWEET TIME!!!!

[Juni]

Hey Jazeong,

I apologize for the inconvenience you're experiencing and for the delay. You can check your spam as well as their email. Once you see it, please reply right away so they can continue with the next step.

Best,
Juni

[Taracas8]

Still waiting on a response.  I purchased a $200 product from your company and I can't get customer support.