Google Nest Wifi point recall

[Michael510]

Just got the next wifi with 1 point.

The one point will not connect and I am stuck in a loop. I called Google text support and he said "oh, ya that's needs to be returned for a new one"

The error I get : 

Nest Wifi point found. It needs to be activated before setup. 

How do I return this directly with google for a replacemnt?

[Azarco]

Hey Michael510,

Thanks for bringing this to our attention.

Since you already contacted our support team, did they send you an email about replacement? By the way, have you tried setting up your Google Nest Wifi using a different phone? If possible, could you provide us your support ID so that we can follow-up your case with our team?

Best,

Alex

[Jhonleanmel]

Hey folks, 

@Azarco, appreciate your helpful response. 
@Michael510, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Mel

[Michael510]

i returned  the item 

[Jhonleanmel]

Hi Michael510,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel