09-19-2022 03:26 PM
What are good modems to use with the Google router and mesh system? The one I have is not communicating well to the router and wifi keeps dropping
09-24-2022 02:59 PM
Hi Victoria2,
Thanks for posting and sorry for the delay.
Any modem should be compatible with the Google Nest Router. The primary Wifi point needs to be connected to a modem with an Ethernet cable. Additional Wifi points are wireless; you only need to connect it to a power outlet (although they can be connected to each other via Ethernet, if you prefer).
Also, if your modem has a Wi-Fi capability, we suggest turning it off by setting your modem to bridge mode to avoid Double NAT issues. You can check this link for more information.
Best,
Mel
09-27-2022 03:10 PM
Hi Victoria2,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
10-01-2022 01:00 PM
Hi Victoria2,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel
10-01-2022 02:38 PM
Thanks Mel. I was really looking for a recommendation. The modem I have keeps dropping the router and it has become a problem. I don’t know that they are comparable and would like to try a new modem before scrapping the entire system.
10-02-2022 10:09 AM
Hi Victoria2,
Thanks for getting back to us. Have you had the chance to try the steps above? If so, how was it?
Best,
Mel
10-05-2022 10:37 AM
Hi Victoria2,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
10-05-2022 12:57 PM
Hi Mel. Still waiting for a recommendation of a modem that pairs well with the Google router.
10-05-2022 01:52 PM
Hi Victoria2,
Any modem should be compatible with the Google Nest Router. If your modem has a Wi-Fi capability, we suggest turning it off by setting your modem to bridge mode to avoid Double NAT issues. You can check this link for more information.
Best,
Mel
10-08-2022 02:02 PM
Hey folks,
@Victoria2, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.
Best regards,
Mel
10-09-2022 02:05 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel