Google Nest email offers free replacement heat link

[Rob35]

I received an email from Google Nest advising me to click on a link to BOXT to get a replacement heat link as they’ve identified a fault. How can I be certain that this is legitimate and not a scam to get into my house?

[David_K]

BOXT is the company Google uses in the UK for heat link replacement.

If you're at all unsure, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.