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Google Nest issue reconnecting with a new home internet.

Jasraj
Community Member

We have Google Hub 2nd Gen and the speaker. We have changed our internet provider and am unable to connect. 

Try to scan the code from google home  however says device not found

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

@Jasraj Not to worry! 

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the bottom, tap Devices > + Add > New device.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.