Google Nest thermostatt

[Steve36]

We just had a new Nest thermostat installed. It has power but no wifi. We got to the point where the display said no wifi but it allowed us to change the temperature and operate the a/c. Minutes later the display changed to a circle and said "connecting" and I am assuming it was trying to connect with my app on my phone. It has been unable to do so and while it continues to spin we cannot do anything related to operating the a/c.

I am okay with not having wifi for now and operating manually but don't know how to stop the spinning while it says connecting. Any suggestions would be greatly appreciated.

Thank you.

[GabrielaG]

Hi @Steve36,

Thanks for reaching out to the community. I'm sorry to hear your Nest Thermostat is experiencing problems with Wi-Fi connectivity. No need to worry; I'm happy to assist you.

To get a better understanding of the situation, please help me by answering the following questions:

• What type of Nest Thermostat do you have?
• Has the problem started since the installation of your Nest Thermostat?
• Are you trying to connect to the 2.4 GHz or the 5 GHz network?
• Has your thermostat ever connected to your network?
• How far away is the thermostat from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?
• Have you tried some troubleshooting steps? If so, can you please list them?

Any additional details you can provide will be helpful.

Best regards,

Gabriela

[Steve36]

Thanks for contacting me.

The last Nest essentially died according to our electrician.  Display was black and he confirmed power was going to it. We purchased a new one at Home Depot and the box is identical to the last one that was installed in 2021. The last one was connected to wifi and was set up on my app. This one was also ordered as a wifi one which is on the packing slip as wifi but nowhere on either box is the term wifi on it. Both boxes do say "Control from anywhere with the Google Home APP".

When electrician left it was trying to connect with our home network using the app and the "connecting" word and spinning dial was trying for almost an hour. Wed had assumed it would connect but I could not get it done. It shows as "Offline". Home network is password protected and 2.4 GHZ.

I was able to finally stop the spinning by taking off bluetooth on my phone. This has never connected and message on nest says to connect using the app.

I have reset (unplugged and replugged) the router which is maybe 20 feet from the nest on the wall. Nothing new near the router or nest and no walls in the way.

I did get email from google Nest as follows. Thank so much for your help.

[Urgent] Your Nest Thermostat Nest Thermostat isn’t getting consistent power

[GabrielaG]

Hi @Steve36,

Thank you for your reply. I appreciate you taking the time to respond to my post and sharing the troubleshooting steps you've already tried with your Nest Thermostat. I'd be glad to continue assisting you.

Please try these additional troubleshooting steps with your Nest Thermostat:

• Connect the Nest Thermostat to a Wi-Fi hotspot.
• Restart your Nest Thermostat.
• Factory reset the Nest Thermostat to defaults.
• Restart your router.
• Remove the Nest Thermostat from the Google Home app.
• Set up the Nest Thermostat in the Google Home app again.

Let me know if you have any questions as you go through these steps.

Best regards,

Gabriela