Sorry for the connection issues you're having with your setup. I know how frustrating that can be. Let's look at your issue and get it sorted out. To figure this out, I have a handful of questions.
Is there a specific device you're trying to connect, or do all devices fail to connect to the point?
Has this point been successfully set up?
Was the point working before and stop working?
Is the point actually providing a network signal but only reading as offline in the app?
Do you see any status lights on the WiFi point? If so, what color do you see?
If there's any more information you can share, it would be helpful. I look forward to hearing back.
Hi, Emoney0228. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping. Thanks, - Jeff
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
