Google audio nest not working while power is in

[Jayjay0314]

So reccently i woke up and my google audio nest was on with 2 leds (suppose it was updating?) Then i unplugged the power since it wouldt respond then plugged it in waited a bit didnt turn on no leds,sound and no response i tried everything a other cable, reset ,factory reset , 10 times out/in but nothing works, hope you guys have a sollution! 

[gmelanymelissa]

Hi Jayjay0314,

Thanks for posting in the community. I understand your Google Nest Audio is unresponsive following a suspected update and is currently showing no lights or sound. I appreciate the troubleshooting steps you’ve already tried. No worries, I’m happy to help!

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Regards,

Melany