Showing results for 
Search instead for 
Did you mean: 

Google doesn’t understand my response

Community Member

We have a google nest hub and when we ask her a question she will answer our question then she says some people ask me and she wants to know if we would like the answer to that question and when we answer yes, she says “sorry I don’t understand”. This something new.  She used to answer us. 


Community Member

I have the same problem. On most Google Assistant-enabled speaker systems, answers to certain follow-up questions that are based on the same topic (i.e., the prompt “I also found an answer to this question…”) fail with “Sorry, I don’t understand.” even when Yes is said correctly. It probably has to do with the response itself, likely because it is malformed. But if you memorize the follow-up question and say it afterwards, it will play the actual answer; however, this is just a workaround.

The problem’s been lingering since the beginning of the year.

Community Specialist
Community Specialist

Hi folks,


Thanks for reaching out. I know how it feels when something isn’t working as it should.A few questions: what Nest speaker or display are we working with? When did it begin? Are you getting the same answer when you use your phone’s Google Assistant? Please check your Google Assistant activity history and see if your Google Assistant heard your command correctly. See the steps below on how to view it:

  1. Open the Google Home app Tap Settings
  2. Under Home features, tap Privacy.
  3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  4. Select Home activity.
    Note: This opens a list of all recent voice commands the customer has given.
  5. Identify the most recent command that generated a failed response.



Community Member

This issue is still not fixed. The last time I responded to a follow-up question offering, it failed with "Sorry, I don't understand."

To put it in account, the issue started happening earlier this year after Google cleared a bug where numerous follow-up answers failed with errors, and there were endless counts of those offerings until a solid error actually occurred sometime. The issue, however, is not fully fixed because it seems like some of the responses now appear to be malformed, and the only way to get around this is to memorize the follow-up question and then say it afterwards.