Google home cant connect to chromecast

[Dominicus]

Hello, i need your help. Few days ago i bought chromecast 4 fhd and i launched it. When i was setting up first steps there problem started. After i connected it to my home wifi i had to finish setup by mobile app google home. Even if i linked my chromecast and mobile app up in the first steps, i was unable to finish it because it was not connected together. I am on same wifi and it shows problem that the device is disconnected. Does any one has same problem or knows how to deal with it? Thanks. 

[David_K]

That suggests your phone wasn't able to communicate with your Chromecast properly. Try these steps:

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community

As you're using iOS, there are some quick things you can check right at the top of that article that can cause issues. Let us know how you get on!

[Dominicus]

Thanks for advice. Just a little. I finished set up on my mobile finally (there was problem because of mobile data and wifi reconnecting). But still i can not connect to my chromecast tv over my mobile. I tried everything from your link. Do you have other solution on this problem? Thanks. 

[Muddi]

Hey Dominicus,

Thanks for trying. Just an added questions: how far is your Chromecast with Google TV (HD) from the router? Do you have a dual-band router? Have you tried using a different phone/tablet?

Please make sure that the mobile data on your phone is disabled to make sure that your phone will not switch networks from mobile data to WiFi.

Keep us posted.

Cheers,

Muddi

[LovelyM]

Hi Dominicus, 

Have you tried the troubleshooting steps that Muddi suggested? Let me know if that did the trick or not, so we can try something else. 

Thanks,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan

[LovelyM]

Hello everyone, 

@David_K, your assistance is greatly appreciated.

@Dominicus, I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Best,
Lovely