The Problem:
My Google Home routine, which is triggered by a Philips Hue motion sensor, fails to turn on the kitchen lights.
Trigger: Motion detected by a Philips Hue motion sensor.
Condition: Between a specific time, e.g., 18:30.
Action: Turn on kitchen lights.
Result: The routine does not execute. The lights do not turn on.
My Setup:
Platform: Google Home with over 50 connected devices.
Lighting System: Philips Hue (with Hue Bridge).
Network: Virgin Media broadband.
Troubleshooting Steps I Have Already Taken:
To help you narrow down the issue, here is a comprehensive list of actions I have already performed:
Device Resets: I have factory reset the Philips Hue motion sensor and the Hue Bridge.
Network Changes: I have completely reset my home network, including changing the WiFi network name and password. I have also moved my router's location.
Zigbee Channel: I have changed the Zigbee channel on the Hue Bridge.
Integration Reset: I have unlinked and re-synced my Philips Hue account with Google Home multiple times. I have even deleted my entire Google Home setup, including all users, and started from scratch.
New Hardware: To rule out a faulty sensor, I purchased and set up a new Aqara P1 motion sensor, which also fails to trigger the automation. This suggests the issue is not with the hardware itself.
Given the extensive troubleshooting, it appears the problem is not with the individual devices or my local network. The issue seems to be with the core integration or communication between Google Home and the Philips Hue service, or a potential bug in a recent software/firmware update.
Could you please provide a solution or escalate this to an advanced support team for further investigation? I am at my wits' end and would greatly appreciate your assistance.
Thank you for your time and help.
