Google home is not correctly icking smart lights from smartlife

[Ramas]

Hi we have 4 smart bulbs in our bedroom and these 4 are added in smartlife. I have linked my smartlife account to google home and connected. But google home has picked only lights 1,2 and 4. I have tried many times but the same. But in another room with 5 lights it correctly picked all 5 lights. What could be the reason? 

[JenniferV]

Hi Ramas,

Thanks for reaching out. Let's sort this out.

A few questions: are you able to control your lights through that native app? Are you using a private network? If so, do you have a dual band router? Try relinking your SmartLife from the Google Home app. Also, reboot your Google Home and Wi-Fi router to refresh the connection, then use the command "OK Google, sync my devices".

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello Ramas,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer