Google home saying that my Philips hue has not been set. up yet

[Cpaint]

Hi,

I have my Philips hue bulbs controlled by my google mini via my voice and this has worked fine for a few years, but lately i am now getting intermittent issues where when i say “hey google, turn ‘x’ lamp on” i get the response “sorry, it doesn't look like this device has been set up yet” now ive not changed anything and this just started over night, so im not really sure whats caused it but id like to get things working again so i was seeing if anyone had any ideas?

thanks in advance 

[Juni]

Hi Cpaint,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: are you able to control the lights using your Google Home app? Do you have other lights or home automation devices? If so, are you getting the same message when you try to control them? 

You can do a sequential reboot. First, unplug your Nest Mini for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Once everything is loaded up try controlling your light again.

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni