Google home voice utterance

[dipty]

I have added my AC to Google home. AC gets discovered and I am able to control it. Now, to decrease AC temperature. I am sending utterance as "OK google, plz decrease the AC temperature". For this I am seeing my ac temperature is getting decreased by 2. And for increase temperature, its getting increased by 1. Why so?

[jenniffert]

Hi dipty,

Thanks for reaching out here in the community! I'm sorry to hear that when you give the command "OK Google, please decrease the AC temperature," the AC doesn’t respond consistently and the temperature decreases by two, and when you ask to increase the temperature, it increases by only one. I'd be happy to help!

Just to clarify, it seems you've linked a third-party app to the Google Home app to control your AC system. Could you please confirm this? If so, could you share the name of the app and whether this happens when you try to adjust the AC manually as well?

Please feel free to share any additional details that might be helpful.

Best regards,

Jenniffer

[dipty]

We are using Kelvinator app to control the Kelvinator AC

[jenniffert]

Hi dipty,

Thanks for your reply!

To better assist you, I'd like to ask the following:

• Which type of display or speaker are you using to give voice commands to the Kelvinator AC? Here’s a helpful article about how to identify the model of your device.
• Is this the first time that you’re experiencing this situation?
• Have you ever been able to manage the Kelvinator AC as intended using the Google Home app?
• Are you using the same Google account for both the Google Home app and the Kelvinator app?

In the meantime, I’d suggest the following steps:

• Update Software: Ensure you have the latest versions of the Google Home app, your mobile software, and the Kelvinator app.
• Try using a different command: Try to be more specific with the degrees that you want to increase via voice commands. As a reference, you can try using "Ok Google" or "Hey Google," then "increase the AC temperature 2 degrees or 1 degree."
• As another alternative, you can try unlinking the Kelvinator AC and linking it again. For reference, you can check out this article: Connect third-party smart home devices in the Google Home app.

Please keep me posted.

Best regards,

Jenniffer

[dipty]

Hi  Jenniffert,

Scenario at my end-

I am giving voice command using Google assistant app installed on my iOS phone.

Basically, I have added Kelvinator AC on the VGW using Kelvinator app. The Kelvinator app supports voice assistant feature. So, I did app to app linking using Google home. That linking gets successful and Kelvinator AC also gets discovered on Google home page. I assigned the room to the Kelvinator AC on google home. Now, using Google assistant I am setting the AC temperature, works perfectly fine. 

Below commands are working fine-

"OK Google, turn on AC"

"OK Google, turn off AC"

"OK Google, increase AC temperature" (its getting increased by1)

"OK Google, decrease AC temperature by 1"

Only facing issue with below command-

"OK Google, decrease AC temperature" (its getting decreased by 2 in place of 1)

Just FYI,

I did Alexa app to app linking also, there "decrease AC temperature" utterance is working fine. Means, temperature is getting decreased by 1 as expected.

Thanks,

Dipty

[jenniffert]

Hi dipty,

Thanks for following up!

I deeply appreciate the workarounds you've already tried and sharing this information. I understand how important it is for you to get the command "OK Google, decrease AC temperature" to work as expected, decreasing the temperature by one degree. In the meantime, I appreciate you sharing your feedback to continue improving our products and meeting your needs.

Keep me posted.

Best regards,

Jenniffer

[dipty]

I have found that there is limitation from Google only regarding this.

Found this ticket 

https://issuetracker.google.com/issues/328687156?pli=1

Same issue we are facing with fan speed of devices.

The utterance "increase fan speed" is getting incremented by step of 3 and the same happening with decrease fan speed. 

Could you help me if this is also the limitation from Google side?

I have seen that google is sending the step size of 3.