Google mini is not playing music from Gaana and wynk, but for youtube music its working fine

[kaushalsmile]

Google mini is not playing music from Gaana and wynk, but for youtube music its working fine. 
I have checked every thing about default music provider, volume, broadcast settings etc

[akashb]

I am facing the same problem too.

[Princesss]

Hi folks,

Thanks for reaching out.

It looks like this issue is isolated on Gaana since other music services are working. Have you already tried reaching out to them?

Let's try that first before trying some steps.

Keep us posted.

Best,

Princess

[Princesss]

Hey everyone, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[akashb]

Hi, thanks for the follow up. The issue is there only for Gaana music app, it seems. The music plays fine on Wynk now. Do I need to follow up with Gaana service provider for this?

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[kaushalsmile]

Hi 

Gaana and wynk both are not working with google mini.

For wynk every time need to unpair and pair.

[kaushalsmile]

For me every time need to pair and unpair wynk 

[LovelyM]

Hey kaushalsmile, 

Make sure your Google Home app is updated. You might also try to reboot or even factory reset your Google Mini and check if that would improve the connection between the device and Wynk.

Let me know if this helps.

Cheers, 
Lovely

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Best,

juni

[Muddi]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[LovelyM]

Hello akashb, 

We appreciate the additional information. We recommend you reach out to Gaana and see if they have some steps you can try to get the service working through your Google Home Mini. I'll keep this thread open for three more days, so kindly keep us in the loop. 

Cheers, 
Lovely