Google nest cam with floodlights not connecting

[Katie10]

I keep receiving the following error when trying to set up my 2 outdoor cameras. 

Something went wrong

Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again.

I've tried everything: factory resetting camera, setting up new network for the camera, trying to set up on multiple devices. 

Any ideas on what the issue is?

[Guarcax]

Hi @Katie10!

Thanks for posting in the community.
I’m sorry for the inconvenience that you’ve been experiencing with your Nest cameras. I understand that you’ve been trying to set up your 2 Nest cameras, but you are receiving an error message with both of them. I can see that you have tried some troubleshooting steps, like the factory reset, and also tried using different mobile devices. No worries, help is here.

Here I have a couple of questions for you:

• Has the devic been paired before?
• What’s the color of the LED status light?
• How far have you gotten in pairing your device?
• How far is the camera from the new router?
• Are you using the Nest app or the Google Home app for the process?

In the meantime, here are some steps that can help you:

• In your phone, check the next:
• Make sure your phone is on the same WiFi network as the selected network for the Nest device.
• Bluetooth must be enabled but not connected to any Bluetooth devices.
• Cellular data must be off.
• If the light on your cameras are green, you will need to do the factory reset again; you need a pulsing blue light.

Please check the following articles: Restart or factory reset Nest camera or doorbell and Set up and connect Nest camera for further information. 

Tell me how it goes.

Regards,

Daniel.